If you would like to learn more about our products or discuss technical solutions, please send an email to eric0ruifeng@gmail.com or contact us via WhatsApp at +852 9504 2627.
How can I contact you for product inquiries or technical solutions?
If you would like to learn more about our products or discuss technical solutions, please send an email to eric0ruifeng@gmail.com or contact us via WhatsApp at +852 9504 2627.
What are your main export markets and customer base?
We have long-term partners in Europe, Southeast Asia, North America, and the Middle East, supplying to industries like polyurethane, aerospace, coatings, and adhesives.
How do you handle after-sales service and quality issues?
As a reliable and responsible chemical manufacturer, we ensure full traceability through our ERP system. In case of any issue with quality, shipment, or documentation, our team provides prompt communication and effective solutions to protect customers’ interests.
Do you provide samples for testing? Are they free?
Yes, free samples are available for most of our chemical products. Customers only need to cover the courier cost, and we can arrange international express shipping for quick testing and evaluation.
Can you provide technical support or application guidance?
Yes, our technical experts offer formulation assistance, performance optimization, and troubleshooting for customer applications in adhesives, coatings, and elastomers.
What are your payment terms and available trade methods?
We offer flexible payment options such as T/T, L/C, D/P, D/A, OA, Trade Assurance, and PayPal, depending on the order type and customer relationship.
What certificates and documents can you provide for your products?
We provide COA, MSDS, TDS, and export documentation such as Dangerous Goods Declarations when applicable. All materials are fully traceable and compliant with international standards.
What is your production lead time and delivery schedule?
For regular products, the lead time is usually 7–15 days. We also keep buffer stock for key materials to ensure stable and continuous supply.
Are you a trading company or a chemical manufacturer?
We are a chemical manufacturer with our own production facilities in Tianjin, China. Our international trading office handles global sales and logistics directly from the factory.
